We do take every possible care to grow healthy trees and send these out the variety labeled true to what it should be. However, mistakes do rarely occur and therefore, we can give no warranty expressed or implied as to survival, growth, description or productivity of our trees. There are many factors that impact the plants we supply - the delay in transplanting, drying out of roots, the soil type, the amount of watering / fertilizer applied, presence of soil / air / water borne diseases. We really cannot be held responsible for these factors out of our control. Hence we cannot be held accountable for any plants once they have left the nursery. Having said this, we make sure that we send only healthy plants, and we rarely get a complaint. We do however adhere to the principles of honesty and try and make up for shortfall where we have not been able to deliver what we promise.
Due to seasonal variation in climate and growing conditions, we expect there to be a difference in size of the trees that we send. We reserve the right to refund the trees that we cannot supply. Occasionally we end up with a couple fewer trees to send in winter compared to when we count our trees in March. A tree may become damaged during digging, but there are other factors along the way which are not always in our control. We are affected by frost, drought, wind, water-logging and occasionally a rogue tractor, a falling tree or an oversized possum breaking through the fence. Please make allowances for this.
Finally, we grow our trees to be as disease free as possible. We'll leave it completely up to you how you manage pests / soil / water at your end. Only 99.9% of our trees will successfully transplant and grow. The few that die are unfortunately just part of growing living things. We already ask of these plants an incredible feat - to be packed up and transported across a whole continent.
Refunds, Returns and Exchanges
We cannot accept returns, refunds or exchanges for our trees after they have been sent from the Nursery. We will happily refund any overpayment incurred during the ordering process, and offer reasonable compensation for goods that are deemed defective.
Cancellation of your order within 7 days will generally be refunded in full.
Cancellation of you order after seven days or the order has already been packed, will incur an admin fee of 7% of the total order or $15 minimum.
Cancellation of your order is not offered if you simply change your mind, found it cheaper elsewhere, or decided you dont like the products afterall.
We will email you with our newsletters (rarely!) only if you consent. Similarly, we will not share your email address with anyone except our sister nursery, and only with your prior consent. We use a trusted credit-card provider to process your payments, and do not store your credit card details ourselves. We have taken care to keep the details that our customers have provided us (address, phone etc) secure and protected.