We do take every possible care to grow healthy trees and send these out the variety labeled true to what it should be. However, mistakes do rarely occur and accidents can happen. Therefore, we can give no warranty expressed or implied as to growth, description or productivity of our trees and can not be held responsible for any trees once they have left the nursery. Having said this, we rarely get a complaint. We do however adhere to the principles of honesty and try and make up for shortfall where we have not been able to deliver what we promise.
Due to seasonal variation in climate and growing conditions, we expect there to be a difference in size of the trees that we send. We reserve the right to refund the trees that we cannot supply. Occasionally we end up with a couple fewer trees to send in winter compared to when we count our trees in March. A tree may become damaged during digging, but there are other factors along the way which are not always in our control. We are affected by frost, drought, wind, water-logging and occasionally a rogue tractor, a falling tree or an oversized possum breaking through the fence. Please make allowances for this.
Finally, we grow our trees to be as disease free as possible. We'll leave it completely up to you how you manage pests / soil / water at your end. Only 99.9% of our trees will successfully transplant and grow. The few that die are unfortunately just part of growing living things. We already ask of these plants an incredible feat - to be packed up and transported across a whole continent.
We will email you with our newsletters (rarely!) only if you consent. Similarly, we will not share your email address with anyone except our sister nursery, and only with your prior consent. We use a trusted credit-card provider to process your payments, and do not store your credit card details ourselves. We have taken care to keep the details that our customers have provided us (address, phone etc) secure and protected.
Refunds & Returns
We do not accept returns, refunds or exchanges for our trees. We will happily refund any overpayment incurred during the ordering process.
Nik Magnus and Steve Kingston
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