Ordering and Payment Information

When do you take orders?

Our nursery opens late March for pre-orders. We close in September some time or earlier if sold out.

Where do you send your trees?

To all states of Australia (inc WA). We do not ship internationally.

When do you ship them?

Between late July and August of the ordering year. We send our trees in the same order that we receive the orders, so first-in-first-served. An exception to this is WA orders which are sent in a batch because of quarantine.

Why only in winter?

Our trees are sent bare rooted when they become dormant. This happens only in winter months. It is impossible for us to send them outside winter months as they are still in their growth phase.

Ordering

Our ordering system is a first in first served system, and strictly payment with order.

ONLINE: We have adopted an online ordering system to allow you to easily see which trees are still in stock and takes the headache out of calculating postage charges. Payment can be made by credit card (via PayPal) or by money order /cheque.

By Post: Ordering with a postal order is available for those without internet access

Payment

Credit Cards are accepted online (Visa, MasterCard but not AE). We have stopped using PayPal due to customer complaint. This is the most convenient for everyone.

Cheques or Money Orders may be sent in to us. Details will be displayed on completion of the order. Orders that havent been paid for within 7 days will be deleted, as we do not operate a quoting system.